Once you have made your purchase you will have seven days for a refund. Please note that a 5% administration fee will be deducted from your refund. After this, no refund or exchange will be given. Please understand that we grow our crop knowing that there are a certain number of customers for our products. Your veggie subscription purchase guarantees that you will be receiving a share of the harvest. If you are experiencing extenuating circumstances, please email us at admin@sparrowandco.org.